Australia Poison Control Number: 13 11 26
+61 · Poisons Information Centre
The poison control emergency number in Australia is 13 11 26. Operated by Australian Government Department of Health. Free to call. Works from mobile phones.
Poisons Information Centre
Australia · Poison Control
📝 24/7 poison information and advice hotline. Available nationwide.
🔢 Dedicated Number Pages
📍 Find Nearest Emergency Services
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🗣️ Emergency Phrases in Australia
Use these phrases to communicate in an emergency when language is a barrier. Tap the speaker to play pronunciation.
⚠️ When NOT to Call Poison Control
- • Do not call 000 for non-emergency police matters - use 131 444
- • Do not call 000 for power outages - contact your electricity distributor
- • Do not call 000 for minor injuries or illnesses - visit a GP or call Healthdirect on 1800 022 222
- • Do not call 000 for road conditions or traffic updates
- • Do not make prank or test calls to 000 - it is a criminal offence
- • Do not call 000 for weather forecasts or warnings - use the Bureau of Meteorology
✈️ Travel Notes — Australia
Emergency response is excellent in urban and regional areas. Remote and outback areas may have significant response delays. The Emergency+ app provides GPS location when calling 000. Medical care is world-class but ambulance services may charge fees; travel insurance is recommended.
🛡️ Traveling to Australia? Protect Yourself
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Poison Control Emergency Service in Australia — Complete Guide
When traveling to Australia or living there as an expat, knowing the correct poison control number in Australia is critical for emergency preparedness. The official emergency contact line for poison control services in Australia is 13 11 26, which is operated and monitored by Australian Government Department of Health. 24/7 poison information and advice hotline. Available nationwide.
How to Dial 13 11 26 in Australia
To reach the Poisons Information Centre in Australia, dial 13 11 26 from any local fixed line, cellular phone, or public payphone. Dialing from mobile devices is fully supported across local mobile operators and international roaming SIM cards. A SIM card is typically required by mobile operators in Australia. If you lack a SIM card, dial the universal emergency number 112. Calls to this emergency service are 100% free of charge — no prepaid airtime credit or active subscription plan is required.
Calling from International Roaming or Abroad
If you are within Australia using an international roaming SIM card, you can dial 13 11 26 directly without any country code prefix. If you need to contact emergency dispatch in Australia from an international location, the country calling code is +61.
Language & Communication with Dispatchers
Emergency operators in Australia communicate primarily in en. If you do not speak en, remain calm and state your language immediately (e.g. "English, please"). Most national dispatch centers have access to telephonic interpretation services or English-speaking officers to ensure rapid dispatch.
What to Expect When You Dial 13 11 26
When you call the poison control number in Australia, you will be connected to a trained dispatcher at Australian Government Department of Health. These operators are available 24 hours a day, 7 days a week, 365 days a year. When connected, clearly state:
- Your exact location (city, neighborhood, landmark, or GPS coordinates)
- The nature of the emergency (poison control assistance)
- Number of individuals involved or needing immediate medical/police/fire assistance
- Your contact number for callback if disconnected
All Emergency Numbers in Australia
Please note that Australia utilizes dedicated emergency lines for different agencies. Besides the Poison Control (13 11 26), the following emergency services can also be reached directly: Triple Zero - National Emergency Number (000), Police Emergency (000), Ambulance Emergency (000), Fire Emergency (000), Police Assistance Line (Non-Urgent) (131 444), State Emergency Service (SES) (132 500), Poisons Information Centre (13 11 26), Maritime and Aviation Rescue (000). Additionally, the universal emergency contact number 112 is active across Australia and will redirect calls to the appropriate local agency.
Official Regulatory & Government Source
The emergency number 13 11 26 is verified against official directories published by Australian Government Department of Health. Last verified on 2026-01. If you notice any outdated information or changed hotline details, please contact our editorial team so we can update the platform for traveler safety.
Frequently Asked Questions — Poison Control in Australia
What is the Poison Control number in Australia? ▼
The Poison Control emergency number in Australia is 13 11 26. 24/7 poison information and advice hotline. Available nationwide.
Does 13 11 26 work from mobile in Australia? ▼
Yes, 13 11 26 works from all mobile phones in Australia.
Can I call 13 11 26 without a SIM card? ▼
A SIM card is typically required. Try 112, the universal number, which works without a SIM on most networks.
Is calling 13 11 26 free in Australia? ▼
Yes, calling 13 11 26 is free in Australia. No airtime credit needed.
Who operates Poison Control in Australia? ▼
The Poison Control service in Australia is operated by Australian Government Department of Health. Source: https://www.amsa.gov.au/
What is the difference between 000 and 112 in Australia? ▼
Both 000 and 112 work as emergency numbers in Australia. 112 is the international standard emergency number that works on all GSM mobile phones. Both connect to the same Triple Zero emergency service.
Can I call 000 without mobile reception? ▼
No. If your mobile network has no signal, you cannot call 000. In remote areas, carry a satellite phone or personal locator beacon (PLB).
Are emergency calls free in Australia? ▼
Yes. Calls to 000 and 112 are free from all phones. Ambulance transport may incur charges depending on your state and insurance coverage.
Can deaf or hearing-impaired people contact emergency services? ▼
Yes. Dial 106 for TTY emergency service. SMS relay and video relay services are also available through the National Relay Service. Pre-registration is required for some services.
What number do I call for flood or storm emergencies? ▼
Call 132 500 for the State Emergency Service (SES) for flood, storm, and tsunami damage assistance. For life-threatening emergencies, call 000.
Is there an emergency app I should download in Australia? ▼
The Emergency+ app is the official Australian Government app that provides your GPS coordinates to emergency operators and includes numbers for SES, police non-urgent, and other services.
What is the non-urgent police number in Australia? ▼
131 444 is the national Police Assistance Line for non-urgent matters such as reporting theft, property damage, or minor incidents that do not require immediate police response.